Job Overview:

We are seeking a skilled and reliable Service Technician to join our team, specializing in the installation, servicing, repair, and maintenance of woodworking machinery. The ideal candidate will have hands-on experience with woodworking equipment such as CNC routers, edgebanders, panel saws, sanding machines, and related tools. You will play a key role in ensuring customer satisfaction by providing timely and efficient technical support both on-site and remotely.

Key Responsibilities:

• Install, commission, and configure woodworking machinery at customer sites.
• Perform routine servicing and preventive maintenance on a wide range of woodworking machines.
• Troubleshoot mechanical, electrical, pneumatic, and software-related issues.
• Provide technical support to customers via phone, email, or remote diagnostics.
• Ensure proper documentation of service calls, maintenance work, and machine performance reports.
• Train customers on machine operation, maintenance procedures, and safety standards.
• Liaise with the sales and parts departments for service-related inquiries and spare parts ordering.
• Maintain tools, equipment, and service vehicle in proper working condition.
• Adhere to all company policies, safety guidelines, and manufacturer specifications.

Required Skills & Qualifications:

• Technical diploma or certification in Mechanical / Electrical / Mechatronics / Engineering.
• Previous experience as a service technician in the woodworking, machinery, or industrial equipment sector.
• Strong knowledge of woodworking machines, CNC systems, and automation technologies.
• Ability to read and interpret mechanical drawings, electrical schematics, and machine manuals.
• Problem-solving mindset with attention to detail.
• Good communication skills for customer interaction and team coordination.
• Willingness to travel to customer sites (nationally and occasionally internationally if required).
• Valid driver’s license.

Desirable (Preferred but Not Essential):

• Experience with specific brands (e.g., Biesse, ACM ,Altendorf, etc.).
• Familiarity with PLC programming and CNC controls.
• Safety certifications such as Safe Pass or Manual Handling.

What We Offer:

• Competitive salary and overtime pay.
• Training and career development opportunities.
• Company vehicle, tools, and equipment provided.
• Supportive team environment and opportunities to work with leading woodworking brands.
• Travel expenses and accommodation covered for off-site service jobs.

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